Last updated: [Month Day, Year]
We want you to be confident in your purchase. This policy explains how returns, cancellations, and refunds work for orders placed with Outboard Engines Supplier. This policy applies in addition to, and does not limit, any rights you may have under our Warranty Policy for defective products.
1. Order Cancellations
- Orders for parts and accessories may be canceled for a full refund if cancellation is requested before the order has shipped.
- Orders for outboard engines may be canceled for a full refund if cancellation is requested before the engine has been prepped, crated, or shipped. Once an engine has entered preparation or shipping, a cancellation may be subject to the restocking and freight terms described below.
- To cancel an order, contact us as soon as possible at info@outboardenginessuppllier.com with your order number.
2. Return Eligibility
2.1 Parts and Accessories
New, unused parts and accessories may be returned within [30 days] of delivery, provided that:
- The item is unused, uninstalled, and in its original condition
- The item is in its original packaging with all included components, manuals, and accessories
- You have proof of purchase (order number or receipt)
2.2 Outboard Engines
Because outboard engines are large, heavy, and often custom-rigged or fitted to a specific vessel, the following terms apply:
- New engines may be returned within [14 days] of delivery if they are unused, uninstalled, and in the same condition as shipped, including all original packaging, paperwork, and accessories.
- Used and refurbished engines are sold based on their listed condition and, unless defective or not as described, are generally final sale once delivered, due to the nature of used mechanical equipment. Please review listings, photos, and ask questions before purchasing.
- Engines that have been started, run, fueled, installed, or rigged are not eligible for return except under the terms of our Warranty Policy.
3. Non-Returnable Items
The following items cannot be returned unless defective or not as described:
- Special-order or custom-rigged engines and parts
- Electrical components, sensors, or computer modules that have been installed or had factory seals broken
- Items marked "Final Sale," "As-Is," or "Used" at the time of purchase
- Gaskets, seals, fluids, filters, and other items that cannot be resold once opened for hygiene/safety reasons
- Items returned without prior authorization (see Section 4)
4. How to Request a Return
- Email info@outboardenginessuppllier.com with your order number, the item(s) you wish to return, and the reason for the return.
- We will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions, including the correct return address and any required carrier instructions for freight items.
- Pack the item securely. For engines, original crating or equivalent protective packaging must be used to prevent damage in transit.
- Ship the item back using a trackable method. Returns sent without an RA number may be refused or delayed.
5. Return Shipping Costs
- If the return is due to our error (wrong item shipped, item not as described, or defective on arrival), we will cover return shipping costs.
- If the return is for any other approved reason (e.g., changed your mind, ordered the wrong part), the customer is responsible for return shipping costs, including freight charges for engines.
6. Restocking Fee
A restocking fee of up to [15%] of the item's purchase price may apply to approved returns that are not due to our error, particularly for outboard engines and special-order items, to cover inspection, re-crating, and processing costs. Any applicable restocking fee will be disclosed to you when your return is approved.
7. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within [5-10 business days] of approval. Your bank or card issuer may take additional time to post the refund.
- Refunds will reflect the item price minus any applicable restocking fee, original outbound shipping costs (if not due to our error), and return shipping costs paid on your behalf, where applicable.
- If an item is returned in a condition different from how it was shipped (e.g., damaged, missing parts, signs of installation), we may issue a partial refund reflecting the reduced value, or decline the refund.
8. Damaged or Defective Items on Arrival
If your item arrives damaged or defective, please follow the inspection and reporting steps in our Shipping Policy and contact us within [48 hours] of delivery. Depending on the situation, we will arrange a repair, replacement, or refund at no additional cost to you.
9. Exchanges
If you need a different part, size, or configuration, please contact us. In many cases we can process an exchange more quickly than a return and new order. Exchanges are subject to the same eligibility requirements as returns.
10. Questions
Outboard Engines Supplier
Email: info@outboardenginessuppllier.com
Website: outboardenginessuppllier.com